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IS CASH ON DELIVERY (COD) AVAILABLE ?

  • Currently, we do not offer Cash on Delivery (COD). However, we provide secure and convenient online payment options to ensure a smooth shopping experience. Feel free to reach out if you need assistance with your order!

HOW LONG WILL MY ORDER TAKE TO ARRIVE ?

The order usually takes 2-5 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please get in touch with us on: Instagram: @redone_jewellery Whatsapp :+91 9930601609

DO YOU HAVE A PHYSICAL STORE ?

  • Yes, we have a physical studio where you can explore our exquisite jewellery collection in person. Visit us at:
    S5, Link Square Mall, Linking Road, Bandra West, Mumbai

HOW CAN I CONTACT YOU FOR ASSISTANCE ?

DO YOU SHIP INTERNATIONALLY ?

Yes, we offer international shipping. Orders typically take 10-12 business days to reach destinations outside India.


Please note that international shipping is not free, while we do offer free shipping all over India.

For any queries or assistance, feel free to contact us on WhatsApp at 9930601609.

WHAT IF I RECEIVE A DAMAGED ITEM ?

If you receive a damaged item, you must provide an unboxing video or photo at the time of receiving the product and send it to us on WhatsApp at 9930601609.
Please note that any complaints made after 48 hours of delivery will not be accepted.
For any assistance, feel free to reach out on WhatsApp at 9930601609

CAN I CANCEL MY ORDER ?

Order cancellation is only possible before dispatch. Once the order has been dispatched, it cannot be canceled.

HOW DO I CARE FOR MY JEWELLERY ?

To keep your jewellery shining, avoid contact with makeup, perfumes, and lotions—always wear it after applying them. Keep it away from water, chemicals, and beverages like coffee or tea to prevent dullness. Store pieces separately in a soft pouch or jewellery box to avoid scratches. Wipe with a soft cloth after use and clean gently.

CAN I PLACE AN PRE-ORDER FOR OUT OF STOCK DESIGN ?

We do not offer pre-orders for out-of-stock designs, as restocking takes approximately 2-3 months. Our focus is always on introducing new designs, but occasionally, we do bring back popular pieces. If a design is restocked, it will be available on our website.

CAN I SEE REAL PICTURES OR VIDEOS BEFORE PURCHASING ?

Yes, you can view real pictures and videos of our jewellery on our Instagram: @redone_jewellery and YouTube: redonejewellery Additionally, you can contact us on WhatsApp: 9930601609 for live photos of any product. We’re happy to assist you in making the perfect choice!

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