Refund, Return & Cancellation Policy

At Redone Jewellery, customer satisfaction is important to us. We take great care in selecting, inspecting, packaging and delivering every piece of jewellery. Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. Return & Exchange Policy

Due to the delicate nature of artificial jewellery and hygiene considerations, we generally do not accept returns or exchanges for reasons such as change of mind, personal preference, or incorrect product selection by the customer.

However, we want every customer to have a satisfactory shopping experience.

We may accept a return or exchange in the following circumstances:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is significantly different from what was ordered or advertised.

All such cases will be reviewed by our team and resolved in accordance with applicable consumer protection laws.

2. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

To help us resolve your concern, please provide:

• Your order number.
• Clear photographs of the product received.
• An unboxing video showing the package being opened, if available.
• A brief description of the issue.

Our team will review your request and guide you through the next steps.

Please do not discard the original packaging until your concern has been resolved.

3. Refund Policy

Refunds are not provided for orders simply because a customer changes their mind or no longer wishes to keep the product.

However, if a refund is approved following a verified complaint involving a damaged, defective or incorrect product, the refund will be processed through the original payment method, wherever possible.

Once approved, refunds will generally be processed within 7–10 business days, subject to payment provider and banking timelines.

Shipping charges, where applicable, will be handled in accordance with the circumstances of the return and applicable laws.

4. Order Cancellation

We request customers to carefully review their order details before completing a purchase.

• Cancellation requests must be made as soon as possible after placing an order.
• Orders that have already been dispatched cannot ordinarily be cancelled.
• Once an order has entered the packaging or shipping process, cancellation may not be possible.
• Approved cancellations will be refunded through the original payment method, where applicable.

Cancellation requests will be handled in accordance with applicable consumer protection laws.

5. Product Images, Colours & Description

At Redone Jewellery, we make every effort to display accurate and high-quality product photographs.

However, slight variations may occur due to:

• Screen brightness and display settings.
• Lighting conditions during photography.
• Differences in individual screen resolutions.
• Minor variations in handmade or finished jewellery pieces.

The actual product may have slight variations in colour, texture, pattern or appearance compared to the photographs displayed on our website.

Such minor variations are not considered product defects.

We encourage customers to review all product images and descriptions carefully before placing an order.

6. Order Processing & Delivery

• Our estimated delivery time is 7–10 working days from the date of order confirmation.
• Delivery timelines may vary depending on the customer's location, courier availability and unforeseen circumstances.
• Once an order is dispatched, tracking details will be shared wherever available.
• Delays caused by courier partners, weather conditions, public holidays or other circumstances beyond our control may affect the estimated delivery date.

We always strive to deliver your order as quickly and safely as possible.

7. Pricing & Offers

• All product prices are subject to change without prior notice.
• Promotional offers and discounts are valid only for the specified period.
• Offers may be discontinued or modified at our discretion.
• The applicable price at the time of successful order confirmation will be considered the purchase price.

8. Important Information

Before placing an order, customers are requested to:

• Carefully check the product description, photographs and specifications.
• Verify the selected design, quantity and other order details.
• Ensure that the shipping address and contact information are correct.
• Contact our team if they require additional product information before purchasing.

Once an order is confirmed, changes to the product, quantity or delivery address may not always be possible.

9. Contact Us

For any questions, concerns or assistance regarding your order, please contact our customer support team.

Brand: Redone Jewellery

WhatsApp: 9930601609

Website: www.redonejewellery.in

We appreciate your trust in Redone Jewellery and thank you for shopping with us.

Thank you for choosing Redone Jewellery!